Follow these 4 easy steps for returning all other equipment. Equipment return: By mail within 30 days. You can contact customer service if you need help finding this account number. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Please try again later. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. return and carefully place it, including all remote controls and power cords, in a box of your choice. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Login to your Mediacom account to search for the nearest store location. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Forgot your Optimum ID? Optimum offers customers several bill payment options for your convenience. Fee for late or no return: Varies by device(s). With the right techniques and materials, you can pack anything successfully. Visit the CenturyLink cancel service page. Use the Optimum store locator to find the nearest Optimum store. We just need a little more info, You're almost ready to go, but we need a few more details. Equipment return: By mail within 30 days of canceling service. Sunday: Closed. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. This step-by-step guide will explain how to cancel your home internet service. Return all equipment. Best of the Best. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Suddenlink expects their materials back immediately. Call to cancel. 2-Year Price. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. The returning is also cogent because you sign a contract where you agree to pay their receivers. Invalid password, please complete all fields. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. Want CNET to notify you of price drops and the latest stories? Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line The CenturyLink cancellation page is surprisingly helpful. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. Now what? Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Understand Suddenlink Early Termination Fees. to return your equipment, and it has to be returned in good condition. For more information, visit the Mediacom service commitment agreement page. Observed speeds may vary based on device connection & other factors outside of Astounds control. Fill out the online form to chat with an Optimum representative 24/7. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. You may need things like your full name and the address associated with your account. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. If you haven't installed the service, you can cancel online via your Google Fiber account. However, in some cases, the agency may also want to take the machine back. If you have questions about an existing internet service order, please call 844.263.2443. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Visit Optimum Chat Now. After about 60 seconds, plug your modem in. Find all the customer service contact info for Optimum services below. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. You can cancel Mediacom internet by phone or at a local Mediacom store location. Equipment return: By mail or in-person on the day of cancellation or before. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Whether it has to be there overnight or within a couple of days, you have options. Saturday: 9 a.m. to 3 p.m. EST. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. After reconnecting it and turning it on, the cable box should reboot. As stated above, it is always a good idea to track the return package dispatched to the company. OK, you're set on canceling with your provider. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. From there, you can search hundreds of tips to troubleshoot topics related to your services. . Create labels, get alerts, and set delivery holds? Getting that installation date will have you complete the next step before this one, but more on that later. Tracking Number Track. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). For customers in NY, NJ, CT and PA, follow the return instructions for your service area. [1] [2]. All fields are required unless indicated as optional. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. We can't get your messages right now. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Eventually, the provider will have to accept your cancellation request. Ask our pros for assistance with packaging design and testing. Recover it. The fee for a modem, for example, is $100, and the fee for a router is $80. Prior to its acquisition by Altice,. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Instead, get immediate assistance with Optimums live chat feature. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Verify remote by pressing the POWER button. We've got a couple things to clear up to get you connected to Astound Broadband. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Find an Xfinity store location. Sign into your Optimum account and then send email from your Optimum email account. Returning equipment properly will keep your credit cool. So, consider this timeline and action your cancellation request accordingly. The action you just performed triggered the security solution. Canceling early will result in an early termination fee. Optimum.net is compatible with a wide range of browsers. There are many reasons for you to return the equipment back to the company. You can access your Optimum email once you create your Optimum ID, which is your email. Be sure to contact Suddenlink if they do not. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Equipment return: By mail within 30 days of canceling. 81.169.139.153 Upload vs. download speed: Whats the difference? On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Nearby locations. We're sorry that didn't solve your issue. Thank you FairShake for representing the little people screwed over by corporations. Astound Broadband is on the way to your neighborhood! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You don't even have to box it up. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Sunrise: 08:40AM. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. This page didnt help me choose a product or service. Or, if you prefer, you can reach us via email at customercare@allconnect.com. Equipment returns including Apple TV . Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. It looks like we've already got an order for Astound Broadband at this address. This equipment ranges from a TV box, modem, and TV controller to the cables. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Nonrecurring of the device can lead to a fine and additional bill. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Follow these 4 easy steps for returning all other equipment. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. The first thing you need to know is what equipment has to be returned. Plan for your cancellation. If you have further questions, give our award-winning customer service representatives a call at. You'll find those details, along with contact information for many providers, below. May or may not be available based on service address. Pricing varies by location and availability. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. How do you reboot your Optimum cable box? You will need to call to cancel your internet. Visit the Optimum support page to find the answers to your questions. Fee for late or no return: $200. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Equipment return: By mail or in person at a store location. Optimum does not require a contract for home internet service. Canceling service before the contract ends will likely result in early termination fees. US. Need help logging into your Optimum account? You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? Looking to contact an Optimum representative? Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. If you have questions regarding your return, please call 1.844.357.0942. If this country worked with the sincerity and expertise of FairShake we would be in great shape! And FairShake can help. Bullhead City, AZ 86442. Dont let this happen to you. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Customer service number: The correct number to call varies by location. Bullhead Print And Ship FedEx Authorized ShipCenter. Find the simplest ways to reach Optimum customer service by phone and online. 4. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Check your inbox and stay tuned for deals, news and more. If you dont return it on time, you might get a much nastier letter. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Optimum customer service is there whenever you need help. Astound Business Services are available at your address. The business enterprise was the seventh biggest cable operator. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. Your insight helps, and well do our best to improve your experience. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. Any cost for unreturned tools shall be due immediately. Don't let it have that satisfaction. For more contact information, visit the Kinetic customer support page. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Terms and conditions and restrictions apply. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. Breaking up (with your internet provider) doesn't have to be hard to do. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. X | `>`. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. Its that simple! Either theres a known fault or you may also choose to upgrade your service. Just be prepared for it when you call. Phone call from Suddenlink said I need a label to return equipment. Had to follow up on the app. Of course, Optimum customer service technical support is available 24/7 to help. You can set Optimum DVR recordings using multiple methods. Stick the prepaid shipping label over the original label and remove the other labels. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Safely deliver it to any shipping center, preferably UPS or FedEx. Broadband providers, Home internet, Security Cameras. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Enter a FedEx tracking or door tag number below. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Open your browser and sign in with your Optimum ID and password. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. By clicking "Accept" you consent to the use of these cookies. That you could make it resolved in a few days is wonderful. Customer service and technical support available 24/7. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Release the SEL button when the TV turns off. Have you already spoken to an agent about your return? How do you program your Optimum TV remote control? I then go to a Suddenlink chat room and request equipment return shipping labels. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Her work has been referenced by CNN and other national sources. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. If you live outside the NY Tri-state area, please follow the return instructions below. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. The FedEx Mobile app does all that and more. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. We can help you get SuddenLink's attention and get better help faster. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. *Internet download speeds may vary and are not guaranteed. 1 Court Square West, Long Island City, NY 11101 Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. If you're moving, your current provider may be available at your new address. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. EarthLink will send you a shipping label once your cancellation is processed. Actually, that's not true. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Let's see what we have available at your address. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. Start your return. See astound.com/yourspeed for why speeds may vary. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. Shop your internet options. Equipment return: By mail within 60 days, recently updated from 30 days. Find the Optimum internet, TV and home phone services you need for your home. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. There are five steps you'll need to follow: 1. Figure out when exactly you want to terminate service, and do a little research beforehand, so you know what to expect when the time comes. Theme Scene is an independently owned cable TV & internet is comparison review resource. Attach the prepaid shipping label to the return kit. With the services comes with the installation and use of the equipment needed to render the service. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Attach the label. Fee for late or no return: Up to $300. Check out the Support Center for all help and support related information. Your IP: The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. 5. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Without this return label, it won't be sent back to us. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient.

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